About us
The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.
The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.
Title: Service Desk Analyst - Student
Salary: $19.38 - $23.12 - $25.44 per hour (pay range explained below)
Contract: Temporary (anticipated Sept – Dec 2024)
Hours: 37.5 hours
Location: Various offices in the Lower Mainland (Downtown Vancouver offices and Park Royal Head Office), on the ancestral Coast Salish Territories of the Squamish, Musqueam & Tsleil-Waututh Nations. This a 100% on-site / in-office position.
About the role
As Service Desk Analyst - Student, you will be the primary point of contact for all tech-support needs. You will be handling and resolving customer inquiries such as password resets, laptop imaging, equipment preparation for new hires, and managing shipments.
Responsibilities
• Password resets
• Laptop imaging
• Preparing laptops and other IT equipment for onboarding new staff
• Shipping IT equipment to FNHA sites and home offices
• IT equipment desk setup
• Printer address book / cellphone / active directory cleanup and administration
• Review and testing of ServiceDesk documentation
About you
To be successful in this role you will have/be –
Education
• Education in IT or a related field of study
You may have experience in;
Experience
• Some experience supporting IT environments; such as hardware, software, multi-function devices, cell phones etc.
• Customer service experience
Knowledge, Skills, and Abilities
• Attention to detail
• Multitasking
• Excellent written and verbal communication skills
• Must be able to collaborate with customers and other IT staff
Working at FNHA
As a member of the team, you will have access to a wide range of employee benefits from day one, including:
- San 'Yas Indigenous Cultural Safety Training
- Access to LinkedIn learning
- Mindful Mondays
- And more!
The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals who identify as First Nations, Inuit, or Métis.
Leading with culture, all FNHA employees complete San’yas Indigenous Cultural Safety Training. We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.
The Pay Range is the minimum and maximum annual salary based on full time equivalent hours.
Incumbents are typically hired, transferred or promoted between the minimum and midpoint of the range based on their knowledge, skills, abilities and experience in relation to the role requirements.
The top 10% of the pay range is for the incumbents who are industry experts in the job with the combination of exceptional experience and competencies needed to perform all duties and responsibilities at a superior capability level.
As a health and wellness organization, the FNHA has aligned with the Provincial Public Health Order released on October 14, 2021. We have a mandatory COVID-19 vaccination policy for all employees at First Nations Health Authority. This policy requires all employees to be fully vaccinated against COVID-19. If selected for employment, you will be required to provide proof of vaccination by providing a copy of your BC Vaccination Card Passport with the QR code.
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button.
Closing date: July 16, 2024 (at 23:59)
Interviews will be held potentially during the week of July 29, 2024
For more information about us, please visit: www.fnha.ca/about/work-with-us
If you have any inquiries or issues please contact FNHA Recruitment at careers@fnha.ca
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